How to get the most cost-effective support for your Cisco Network

Third Party Maintenance provides full coverage for your Cisco Network at a fraction of the cost.

Do you have a Cisco SMARTnet support renewal that’s set to expire soon? Are you tired of paying that excessive rate without experiencing any real benefits in return? Before immediately renewing like always, we urge you to consider a more valuable route – third party maintenance. With little risk and high reward, third party maintenance for your Cisco kit offers an extremely cost-effective alternative to direct-manufacturer support.

Support 24/7’s Cisco SupportPac option can save substantial sums.

There’s no denying, the main reason Cisco customers continually turn to third party support providers in lieu of the manufacturer is to save money.

Cisco produces premium products with advanced features, there’s no question there. But when it comes to Cisco’s support, SMARTnet really isn’t different from anything else on the market. So then why is it so expensive? For one, Cisco knows people will pay more for their brand name. And two, your annual support contracts are an important revenue stream for Cisco. In a nutshell, Cisco profits immensely while you pinch pennies. But it doesn’t have to be this way.

Support 24/7 Cisco SupportPac third party Cisco maintenance offers the same OEM-level quality support while being 40-80% less expensive! But don’t take it from us.

What Support 24/7’s Cisco SupportPac offers:

• The latest Cisco Firmware

  All the latest firmware for your equipment is available from us at the same time as released by Cisco itself.

• Local, Cisco-Certified Engineers

  At Support 24/7, our service representatives answer in just seconds, and can assign an experienced, Cisco-certified engineer to your account with no escalation procedure in just minutes. We only work with certified, high-level engineers with extensive, direct OEM experience. In fact, our Cisco engineers actually come from the same pool as Cisco, so you know their skillsets and knowledge are simply unparalleled!

• Local Forward Stocking Locations (FSLs)

  With over 20+ FSLs around the UK, Support 24/7’s Csico SupportPac option keeps customers covered even during the most time-sensitive equipment malfunctions. These parts depots are conveniently sited, so you can rest easy knowing a replacement part is always stocked within around 50 miles of your data centre. This combination of quick engineer response and accessible spares accelerates break-fixes.

• Same Premium Support, without the Markup

  Support 24/7 can offer a range of options tailored to your company’s need from our top level Cisco SupportPac with 24/7/365 help desk and on-site engineer and parts in as little as 4 hours, down to NBD parts-only and more options in between. And vitally, it’s 40% – 80% less expensive than the Cisco contract equivalent.

• EOL and EOSL Support

  Whether End Of Life or End Of Service Life, Support 24/7 can seamlessly extend your Cisco switch’s warranty coverage past that troublesome deadline to reduce the TCO and improve ROI.

• Excellent Customer Service

  A business model that’s exclusively focused on support means processes are streamlined. This in turn improves performance, responsiveness, and time to resolution while reducing costs. Engineers aren’t pressured to sell product. Management isn’t preoccupied with hardware development. Sales reps are solely dedicated to customer satisfaction. Everyone is working to ensure clients get what they need, when they need it, for the price they need it at, with no complications or frustration.

Interested? For questions on Support 24/7’s Cisco SupportPac maintenance services please contact Support 24/7 here.